MORTGAGE HELP DESK UK

Mortgage Help For Those Seeking A Mortgage Quote To Best Suit Their Circumstances

Our Complaints Process

Our Complaints Process

We at The " Mortgage Help Desk UK", take every complaint very Seriously , Our internal Process in dealing with all complaints are equal on a case by case basis.

The 4 step Process is recommended by our Regulatory Body (The FSA). We believe in treating every complaint fairly and courteously

Step 1

We will acknowledge your complaint within 5 working days of receipt of your complaint.

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Step 2

We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

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Step 3

We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

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Step 4

If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to: Financial Ombudsman Service (FOS), South Quay Plaza,183 Marsh Wall, London, E14 9SR.

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

Compliance Officer at The Finance Brokerage Limited Meadowside, School Road, Leedstown, Hayle, TR27 6DE, Telephone: 01736 850329

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Mortgage Help Desk UK Mortgage Products

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